Privacy Policy

GO2SUPPS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

We also automatically collect certain information when you visit our website through cookies and similar tracking technologies.

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Sending order confirmations and shipping notifications
• Providing customer support and responding to inquiries
• Sending marketing communications (with your consent)
• Improving our website and services
• Preventing fraud and maintaining security
• Complying with legal obligations

We only process your personal data when we have a legal basis to do so. The legal bases we rely on include:

• Contract: Processing necessary to fulfill our contract with you (e.g., processing orders)
• Consent: You have given clear consent for us to process your data (e.g., marketing emails)
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with the law

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., payment processors, shipping companies)
• Legal Requirements: If required by law or in response to valid requests by public authorities
• Business Transfers: In connection with a merger, sale of company assets, or acquisition
• Protection: To protect our rights, privacy, safety, or property

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Applicable legal requirements

Under UK data protection laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request that we limit the processing of your data
• Portability: Request a copy of your data in a structured, machine-readable format
• Object: Object to our processing of your personal data
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided below.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ from those in your jurisdiction.

We ensure appropriate safeguards are in place for any international transfers of personal data, including:

• Standard contractual clauses approved by regulatory authorities
• Ensuring recipients are in countries with adequate data protection laws
• Implementing additional security measures where necessary

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will delete such information from our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.