Frequently Asked Questions

Standard delivery takes 3-5 business days from the date of dispatch. During peak periods or holidays, delivery may take an additional 1-2 days. All orders are processed within 24 hours of payment confirmation.

Click the "My Account" icon in the top right corner of our website. Select "Create Account" and fill in your details including email address and password. You'll receive a confirmation email to verify your account.

If your order hasn't been dispatched yet, contact our customer service immediately. Once an order is dispatched, we cannot change the delivery address. For future orders, update your address in your account settings before checkout.

Once your order is dispatched, you'll receive an email with tracking information if you've requested tracking. You can also log into your account and view your order history to see the current status of your orders.

We do not store credit card information on our servers. All payment processing is handled by secure, PCI-compliant payment processors. Your financial data is encrypted and never stored in our database.

UK orders include VAT in the displayed price. International orders may be subject to local taxes and customs duties upon delivery, which are the responsibility of the customer.

We ship to most countries worldwide including the UK, EU, USA, Canada, and Australia. Shipping rates and delivery times vary by location. Enter your address at checkout to see if we deliver to your area.

Most orders are shipped in a single package. However, large orders or orders containing items from different warehouses may be split into multiple packages. You'll receive tracking information for each package.

We offer a 30-day return policy on unopened items in their original packaging. Items must be unused and in the same condition as received. Contact our customer service team to initiate a return and receive a prepaid return label.

We apologize for the error. Please contact our customer service immediately with your order number and a photo of the incorrect item. We'll arrange for a replacement to be sent out right away and provide a return label for the wrong item.

Please take photos of the damaged item and packaging, then contact our customer service within 48 hours of delivery. We'll process a replacement or refund immediately and may arrange collection of the damaged item.

Once your return is authorized, we'll email you a prepaid return label with the return address. Simply attach the label to your package and drop it off at any authorized carrier location. Do not send returns without authorization.

You can reach our customer support team via email at support@go2supps.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours during business days.

Contact our customer service immediately. If your order hasn't been dispatched, we can update the address. Once dispatched, we'll work with the carrier to redirect the package if possible, though additional fees may apply.

Orders can be modified or cancelled within 1 hour of placement. After this time, the order enters our fulfillment process and cannot be changed. Contact customer service immediately if you need to make changes.

Currently, we don't offer pre-orders for out-of-stock items. You can sign up for restock notifications on the product page to be alerted when the item becomes available again.